WhatsApp sales agent Books straight into Apaleo and Channex
The hotel sales agent that answers your WhatsApp, books the room in your PMS and sends the payment link.
One WhatsApp lead moves through your pipeline on its own: answered, quoted, followed up, booked in your PMS and paid.
Demo hotel and fictional guests. Payments shown in Stripe test mode.
It answers at any hour, sells the rooms you actually have, and hands over to your team when a person should take it.
Front desk closed? The agent checks real availability, shows the room options with photos, takes the guest's name and email and books it, after a clear yes.
German, French, Italian, Japanese, Portuguese: the agent replies in the language the guest writes in, and keeps your room and rate names as you named them.
The agent never asks for card details. It sends a Stripe payment link for the booking, and confirms only when Stripe verifies the payment.
Early arrival? The agent checks which rooms are clean and free right now. In-house guests get a personal room link for Wi-Fi, breakfast and requests, sent straight to your team.
Bookings change, guests go quiet, questions get tricky. The agent handles the routine and knows when to step aside.
Guests move dates, change the number of guests, fix their email or cancel for free, on bookings made in their chat. Paid bookings and cancellation fees go to your team.
A lead goes quiet after a quote? The agent follows up, with approved WhatsApp templates once the 24-hour window has closed.
Parking, pets, breakfast hours: answers come from your own documents and FAQs. When they don't say, it asks your team instead of guessing.
Complaints, refunds, emergencies or a request for a person go straight to staff, and the conversation is flagged in your inbox.
Guests, rooms, calendar and housekeeping in one place: check in, assign rooms and edit stays without switching systems.
Conversations, bookings and revenue by channel, language and pipeline stage, every month.
No new booking engine and no rate copying: the agent reads your PMS and sells what you already have.
Sign in to Apaleo, or connect Channex. Rooms, rates and availability come in live. SIHOT works for the front desk.
Add your hotel's WhatsApp number. Guests keep writing to the number they already know.
Set the tone of voice, add your house information and payment links, then turn it on. Pause it any time.
The short answers, before you connect your own hotel.
The agent books into Apaleo and Channex today. SIHOT is connected for the front desk (guests, rooms, check-in and housekeeping), and agent bookings in SIHOT are next.
No. If a guest offers card details, the agent refuses and hands the chat to your team. Payments go through a secure Stripe link, and a booking counts as paid only when Stripe verifies it. Payment links currently run in Stripe test mode while we finish the live rollout.
It replies in the language of the guest's latest message: English, Spanish, German, French, Italian, Japanese, Portuguese and many more. Room and rate names stay exactly as you wrote them.
Yes. Staff can answer any chat themselves and pause the agent per conversation or for the whole hotel. The agent also hands over by itself for complaints, refunds, emergencies or a request for a person.
For bookings made in their WhatsApp chat, yes: new dates, a different number of guests, a corrected name or email, or a free cancellation. Cancellations with a fee and paid bookings always go to your team. You switch this on per hotel.
No. Prices come only from a live availability check in the same reply, and policies only from your own documents. When something isn't covered, it says so and asks your team.